How to Navigate the FireWorks Program
How to Navigate your EPR FireWorks Program
Module Ribbons and Sub-Sections
- The EPR FireWorks System has Module Ribbons and within some of the Ribbons, Sub-sections are located to expand on information within the module.
The Module Ribbons may be different depending on the modules that were purchase by your department.
Sub-Sections
- Within some of the modules, sub-sections can be also found either by clicking on the dropdown arrow, or located on the side as see in the training module.
User Profile
- For each user that logs into the system, they have access to edit basic information about their account. This can be done by clicking on the profile picture in the top right hand corner and the edit profile button.
- The user can edit things like personal information, contact information, and address information.
- Users can also upload a digital signature or upload a business care under the user details section. Personnel attachments can also be added from here such as certifications.
The phone number and phone carrier are mandatory fields that need to be completed for password resets. If this information is not filled out, a department system admin can still reset the password if needed.
Profile Sub-Sections
- Within the profile section, depending on permissions, the user may see the following:
- Admin Login (Permissions)
- Messages (Al)
- Community Works (Purchased Module)
- NFIRS Import (Permissions)
- Below the resources, users have access to the following:
- User Manual- Set-up documents and walkthroughs
- Knowledge Base (KB)- Short articles and videos for FAQ
- Documents Library- Department wide document library for useful documents
- Release Notes- New updates to the system
- Customer Service- Customer Service hours, phone number, and email for our Support Team
Advanced Search Filters
- Throughout the different modules, there are advanced search filters that allow the user to finetune searches.
- To create a custom saved filter, click on the "New Filter" button in the top right and give the filter a name.
- Your saved filters can be selected on the main page by clicking on the "Saved Filters" dropdown.
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