Welcome to CommunityWorks!

CommunityWorks (CW) is a platform designed to connect your fire department directly with the community it serves. With CommunityWorks, you can engage with community members, schedule inspections, and manage permit approvals efficiently.

Unless specified otherwise, all mentions of CommunityWorks in this guide refer to CommunityWorks within FireWorks only.

To access CommunityWorks in FireWorks, click Properties, and then click on CommunityWorks. The CommunityWorks page will open in Inspections by default.

Messages

CommunityWorks enables communication between customers and the fire department. In Messages, you can view all messages sent by customers through the CommunityWorks website.

By default, CommunityWorks opens in Messages.

Managing messages

The following procedure describes how to view and reply to messages:

1. To view a message, click on the row of the message you want to view. A dialog box will open with the message content and details. Message details include the subject, sub-subject, address, the dates of sending and reading, and the current status of the message (read or unread).

2. To reply to a customer, in the message dialog box, click Reply. A second dialog box will open. Enter your message.

3. When finished, click Submit.

Inspections (CW Inspections)

This section covers CommunityWorks (CW) Inspections on FireWorks and Back-Office only. Before reading this section, ensure you have thoroughly reviewed Inspections.

The CW Inspections section consolidates all new Inspection requests and updates. All Inspection requests are separated into two categories: New and In Progress. These tabs appear on the CommunityWorks navigation bar under Inspections. In New, you can view all unapproved requests for new inspections. In In Progress, you can view all running inspections.

In this section, we will explain the following:

• Managing new and in-progress inspections.
• Managing Inspection types (Back-Office).

New inspection requests 

New requests for inspections come in from property owners through the CommunityWorks website. The following procedure describes how to view and approve new requests:

1. In CommunityWorks, go to Inspections. By default, CW Inspections opens in New. 
   

2. In the list, click the request you want to view. The inspection details will appear under the request.
    
3. Under Property ID, select a property from the list, and then click Approve. This automatically creates a new inspection in the general Inspections page.
4. The inspection page will open in a new tab. Review the details of the inspection and edit where necessary.
5. When finished, click Save.

In Progress inspections 

The In progress category consolidates all the unfinished inspections still awaiting violation fixes, rescheduled appointments, and more. In progress inspections are divided into two sections as follows:

• Unread: unviewed updates to inspection violations.
• All the rest: pending inspections still awaiting updates.

Creating new inspection types

All inspections are categorized according to Inspection Types. Inspection Types are a required field whenever requesting a new inspection. Inspection type management is done through the Back-Office.

Permits 

For citizen-side permit requests, see Navigating CommunityWorks

This procedure describes how to manage permit requests on FireWorks. 

1. In CommunityWorks, click Permits. A list of all permits will appear.

Each permit includes the following information:

• Address: address of the applicant requesting a permit.
• Permit Type: permit type according to your Permit List, as described above
• Title: […]
• Permit location: address of the location requested in the permit
• Permit number: permit serial number
• Zip: Permit Location zip code
• Status: current status of the permit.

2. Click on a permit where the status is Incomplete or Pending.
3. Review the request. If you decide to approve the request, click Approve.

The request status will change to Approved.